28 results found
-
We would like to be able to set specific appointment times by Center and by Service
We would like to be able to set specific appointment times by Center and by Service. For example, if a student selects that they're here to see a tutor/advisor for Service X (which might take longer like an initial intake appointment), they automatically get 60 minute appointment blocks to choose from vs another student who chooses Service Y (something like perhaps just a question on a course), so they are presented with 30 minute appointment blocks. Thank you!!
44 votesWe are hoping to implement this in the coming update.
-
Allow for Preferred name to imported and displayed in Accudemia.
Currently, our SIS allows students to enter their preferred name but Accudemia does not have space for the name to be listed. This is especially complex for our transgender students who may be identifying as a different gender than their name may suggest.
21 votesWe will add this to the import.
-
customize the appointment length per Service or Subject Area
It is challenging to direct users to change the duration, and this leads to appointments with the incorrect duration.
20 votesThis is duplicated but we are planning on adding to the next update.
-
Would like to have the ability to modify existing scheduled reports
Scheduled reports can't be modified once created. Any changes require a new scheduled report to be created. Sometimes people come and go so having the ability to update the distribution list, as an example, without recreating the entire schedule would be helpful.
12 votesOk, planned.
-
Intake System line built based on Service
Right now when the Intake system is turned on every person is through into the waiting line. Instead if you could set up the waiting line to be built based on a service. So if you have two services Tutoring and Computer Use. The Tuoring people would go into the line and the people using Computers would by pass the line.
10 votesWe currently offer this but you have to view the intake system to see the service. We will add a service filter to the intake system/manage center screen to make this easier
-
8 votes
-
option to not dipplay ADMIN SIGN and FORGOT PWD icon on Sign-in Station page
we run our student sign on in KIOSK mode - we only want student check in - no other functions - we are able to hide other icons - but need to hide ADMIN LOGIN and PWD RESET icons in the foot of the Sign-On Page as well.........
8 votesWe will make the Forgot password button disappear if you disable the Login button.
-
Hide Certain Active Services on Kiosk
We would like to be able to hide certain active services on the kiosk/sign-in screen. Some services do not need to be shown and students will never select those themselves while signing in, but those services must remain active because we still offer them, just not where the students will need to sign-in (we sign them in on the back end).
6 votesWe are planning having walk-in vs. appt. services in the upcoming update.
-
Add a "Refresh" button to the "View all Appointments" page.
A "Refresh" button added to the "View All Appointments' page would be beneficial for tutors to keep on top of their incoming appointments.
The "Refresh" button in the "Manage Zone" is very helpful to be able to refresh the page.
Thank you
4 votes -
Cast Screen
Currently, Cast Screen (under Manage Center) only shows students waiting in line.
Students often panic and get confused when their name disappears. They think they got kicked out of line. Usually, this means an advisor has signed them in and they are going to be called shortly (which they can't see and causes a lot of front desk traffic about where their name went or if there in line).
It would be helpful for students to be able to see a waiting line and a currently being seen/check-in section.
This would also confirm if they are in line or they…
3 votesWe will make it so that when a student is signed-in from the wait line we will change the time waited to "Now serving" and this will stay on the screen for 3 minutes.
-
An email template that sends out when the Appointment Notes are added
There are 5 specific appointment emails that go out. These 2 with pretty much with every appointment:
1. Appointment Confirmation to Student (goes out when created)
2. Appointment Reminder to Student
And these (if the situation occurs):
1. Appointment Rescheduled to Student
2. Appointment Restored to Student
3. Appointment Cancelled to StudentWe would like a template that sends out when appointment notes are added. For example: If a tutor wanted to share resources before or even after the appointment.
3 votes -
Create a report of tutor available hours
We need a report that shows how many hours each tutor is scheduled in our center each week (how many hours they are available). It would also provide the total number of hours scheduled each week for the center overall. This will help us in regards to tracking our student worker budget.
3 votes -
Filter appointments by service.
When looking at all appointments for a Center, you should be able to sort by service type. It's so much more useful than by student or tutor.
3 votes -
Adding "Tomorrow" to "Period" in "View All Appointments"
Under "Center Attendance" --> "Appointments" --> "View All" in the "Search" section on the left-hand side, currently you can select to see appointments for "Today" and "Yesterday" but in order to see appointments for tomorrow, you must select "Custom Range". Having a "Tomorrow" function would help when checking a tutor's availability.
2 votesPlanned for the next update.
-
Make Service-specific default appointment times
This would allow us to have a different default time for students to make appointments per service. "Tutoring" appointment could be "30 minutes" by default but "Skill Building Session" could be "1 hour" by default as an example.
1 vote -
Please add a Student filter for the Tutoring Assessment Reports
This option would allow our users to filter a report for a particular student to share these results.
1 vote -
We should also have an auto-refresh on the Appointments > View All screen
We should also have an auto-refresh on the Center Attendance > Appointments > View All screen similar to the Center Attendance > Manage Center screen. This would ensure that no-shows are updated on the screen and do not look like they are still no-shows just because the appointment information has not updated on this screen.
1 vote -
Block student
Provide an option to block a student from meeting with a specific tutor or from using the center for a set period of time.
1 voteThis is being worked on but will not be time specific. You'll have the ability to block and unblock.
-
1 vote
-
Add the ability to Edit Scheduled Reports
It would be user friendly for us to be able to go in and adjust current scheduled reports. I would like to be able to change the filters like date range or even who they are emailed to. It would also be helpful to be able to view report parameters once a scheduled report is created. For Example, to be able to see the filters or who it is being emailed to.
1 vote
- Don't see your idea?