Intake System line built based on Service
Right now when the Intake system is turned on every person is through into the waiting line. Instead if you could set up the waiting line to be built based on a service. So if you have two services Tutoring and Computer Use. The Tuoring people would go into the line and the people using Computers would by pass the line.
We currently offer this but you have to view the intake system to see the service. We will add a service filter to the intake system/manage center screen to make this easier
<---original post--- Right now when the Intake system is turned on every person is through into the waiting line. Instead if you could set up the waiting line to be built based on a service. So if you have two services Tutoring and Computer Use. The Tutoring people would go into the line and the people using Computers would by pass the line. --->
We have this feature already available because you can set a service to bypass the waiting line in the Service settings. If you only need 1 of the 2 services to have a wait.
Brittany Cuchta commented
Agreed. In a similar vein, I let students register for placement exams but I'm not able to skip the line about course selection. This is very confusing for them!
Josue J Alcaraz commented
i upvoted this because we have a similar issue with students who come in for tutoring (want a wait line for that service) and studying (no wait line necessary).
Gwen McCrea commented
Can the intake system work if you have multiple modes of service? We have walk-in service where they're paired with a tutor (the intake system works really well for that), but in the same center we have walk-in service where they're not paired with a tutor, advance appointments with a staff member, and also independent study and computer use. Is it possible to manage the intake system with all these options?
AdminMon Nasser (Admin, Accudemia) commented
Event though it's a single wait line, students in this line could be waiting for different things (services or staff members). Having multiple wait lines would probably be too confusing to students and would generate issues when students sign in to the wrong line.