Add an option for Requires Attention Recipient on Referral Template
Basically if the referral reaches a point where it goes to the "Requires Attention" we should have an optional Recipient that only gets these emails. This may be a supervisor who needs to find out why the referral has gone so long without a followup. We set our referrals to 2 weeks and it would be nice to have that sent to the director if the tutor or person did not follow up on the referral because 2 weeks should be more than enough time to follow up.
1
vote
AdminNick Armstrong
(Senior Support Manager, Accudemia)
shared this idea
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They do not want to receive all the referral emails along the way just if it gets to Requires Attention.